Below FAQ are some common concerns of our clients before purchasing our product, if you have other questions, please just send it to support@isinwheel.com


What payment methods do you accept?

Are my payments secure?

My discount code is not working. What can I do?

I received an error message when I checked out. What should I do? / What does "Invalid transaction error" or "Something wrong with your credit card, please call card center for help: Transaction Not Allowed" mean?

When I proceed to checkout, it says “A match of the Shipping Address City, State, and Postal Code failed.” What should I do?

I have problems with the payment process. Help me.

Shipping & Delivery

Where do your products ship from?

How much does the shipping cost?

How long does it takes my order to ship?

Can I change my address after placing an order?

How do I track my order?

Why hasn't my tracking link been updated?

The estimated delivery time has passed and I have not received my order, what should I do?

My order says delivered, but it hasn't. What do I do?


How to change or cancel my order?

How can I exchange items?

What if the item(s) I received is Faulty/damaged?

I want to return the item. How can I do it?

When can I return the item?

What is your return address?

When will I receive my refund?


How old do I need to be to ride an adult electric scooter?

Can I use an electric scooter in the rain?

Can I take my isinwheel Products on an airplane?