Shipping Policy

At isinwheel, we work hard to process and ship your order as quickly as possible. Please review the shipping information below before placing your order.

Shipping Locations

We currently ship to most addresses within Canada.

Most isinwheel products qualify for free shipping within Canada. However, additional shipping fees may apply to remote areas, hard-to-reach locations, islands, or certain special-price promotional offers.

If a shipping fee applies, it will be clearly displayed at checkout before you complete your payment.

Shipping Cost & Delivery Time

Due to the size and weight of electric scooters and electric bikes, ground shipping is the primary shipping method.

Shipping Area / Offer Type	Shipping Cost	Estimated Delivery Time
Most areas in Canada	Free	2-7 business days
Remote or hard-to-reach areas	Calculated at checkout	5-10 business days
Special-price promotional offers	Shown at checkout	2-7 business days
Accessories	Shown at checkout	3-10 business days

Important Note About Free Shipping

Free shipping applies to most products and most Canadian addresses. Some special-price advertising links, limited-time promotional offers, remote delivery addresses, or accessory orders may not include free shipping.

Any applicable shipping fee will be shown at checkout before payment. Please review your order total carefully before completing your purchase.

Order Processing Time

Orders are usually processed within 1-2 business days after payment is confirmed.

Orders placed on weekends or public holidays will be processed on the next business day. During peak sales periods, severe weather, or carrier delays, processing and delivery may take longer than usual.

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with tracking information. Tracking details may take up to 72 hours to update after the package leaves our warehouse.

You can track your shipment through the carrier's official website:

• UPS
• FedEx

Separate Shipments

If your order includes multiple items, accessories, or free gifts, they may ship separately from different warehouses. You may receive more than one tracking number for the same order.

Shipping Address Changes

If you need to change your shipping address, please contact us as soon as possible. We can only update the shipping address before the order has been shipped.

Once an order has been shipped, we may not be able to change the delivery address. Customers are responsible for providing a complete and accurate shipping address at checkout.

Order Cancellation

You may request to cancel your order before it has been shipped. Once the order has been shipped, it cannot be cancelled.

If a customer refuses delivery after the package has shipped, the customer may be responsible for return shipping costs and related carrier fees.

Delivery Delays

Delivery times may be affected by weather, public holidays, carrier delays, high order volume, remote delivery locations, or other circumstances beyond our control.

We will do our best to process your order quickly and provide tracking information once your package ships.

Damaged or Missing Packages

If your package arrives damaged, please contact us within 3 business days of delivery. Please include your order number, photos of the package, and photos of the damaged item so we can assist you with the carrier claim process.

If your tracking shows delivered but you did not receive the package, please contact our support team as soon as possible.

Taxes

Product prices are listed before tax. Applicable taxes will be calculated according to your shipping address and displayed at checkout.

Need Help?

If you have any questions about shipping, please contact us at support@isinwheel.com.