S9 Pro FAQ
Q: does it have shock absorber feature?
A: The electric scooter features rear dual shock absorbers, the e-scooters offer a smooth ride, even when going over the bumpiest of roads.
Q: Should i charge it it before the first use?
A: We recommend that you charge the scooter after you receive it
This will provide better protection for the battery.
Q: Is the top speed setting permanent or do you reenter it with every powerup?
A: If the maximum speed you set for the last ride the next time you restart, the maximum speed will continue. You can use the app to connect the electric scooter to check.
Q: What should I do if I can't charge it?
A: First of all, you need to check whether the charging can be used normally, the charger is green when connected to the power supply, and will turn red after connecting the scooter, secondly, you need to check the voltage of the battery, you can also contact us at any time, we will Reply and solve your problem within 24 hours
Q: What is the waterproof rating?
A: The waterproof rating for adult electric scooters is IP54, but we do not recommend that you ride in heavy rain.
Q: Are there lights on the scooter for night time riding?
A: The electric scooter is equipped with super bright headlights and oversized taillights.
S9 MAX FAQ
Q: How about this adult scooter shock absorption?
A: The S9MAX adult electric scooter is equipped with dual front and rear shock absorbers with 10-inch solid tires, which can be applied to a variety of road conditions.
Q: Is the top speed setting permanent or do you reenter it with every powerup?
A: If the maximum speed you set for the last ride, the next time you restart, the maximum speed will continue. You can use the app to connect the electric scooter to check.
Q: Does this electric scooter support USB phone charging?
A: We have USB holes at the handlebars so you can connect your phone and charge it via the data cable.
Q: What is the waterproof rating?
A: The waterproof rating for adult electric scooters is IP54, but we do not recommend that you ride in heavy rain.
Q: Are there lights on the scooter for night time riding?
A: The electric scooter is equipped with super bright headlights and oversized taillights.
Mini FAQ
Q: How do these do on gravel drive ways and rocky asphalt roads? We are in the country.
A: Please don't worry, isinwheel MINI Pro electric scooter works fine on slightly uneven roads.
Q: Is this kids e kick scooter suitable for my 6 year old grandson as a birthday gift?
A: Of course, we sure It will be a great birthday gift for your grandson.
Whether they are new to scooters or ready for an upgrade to a more advanced model, isinwheel MINI electric scooter is the perfect present which help your child enjoy a more independent gliding experience.
Q: Does the deck flashing? What about the three wheels?
A: When the switch is turned on, the deck will turn on the lights flashing. The front 2 wheels are designed as a self-generated power system. They will automatically light up when kids start to ride. They shine bright and stand out for extra fun and safety.
Q: How do you fold the scooter? Does it can fold？
A: The scooter cannot be folded, but the handlebar can be easily removed to become an electric skateboard, and easy to carry.
Q: Can I adjust the handlebar?
A: Yes, The MINI electric scooter for kids has 3 levels of adjustable height to suit your child as they grow. Easily adjust the height of the handlebars from 28.5"- 31.6".
Q: Has anyone bought this and the regular scooter? Trying to decide between the two.
A: Electric scooters are fun for children of all ages and don’t require much effort to ride. Unlike regular, these scooters aren’t powered by your child’s legs — they get their movement from an electric motor. We believe your kids will enjoy riding and have fun with MINI kids electric scooter
X1s FAQ
Q: Can the seats be purchased separately?
A: Our electric scooters are divided into X1 and X1S, if you don't need a seat, you can buy X1. Of course, if you need to buy the seat separately, you can contact us to buy it.
Q: What are the dimensions of the deck alone?
A: The width of the deck is 8 inches
Q: What is the wheel size?
A: Our scooters are equipped with the latest 10-inch off-road pneumatic tires, plus dual front and rear suspensions for a great driving experience.
Q: What does light sensor headlight mean?
A: The headlights come on automatically when it is dark or dim. Because our lights are equipped with intelligent sensors.
Q: Which buttons must I press to get the scooter to 28mph?
A: After the electric scooter is turned on, the single power button switches the mode from ECO-MID-HIGH mode, and the speed will reach 28mph in high-speed mode
Q: Does it shake a lot when you ride?
A: You don't have to worry about any vibration because we are equipped with 10-inch off-road tires and dual suspensions front and rear for a bump-free ride.
R FAQ
Q: First ride- Does the escooter have to be fully charged to turn on the scooter?
A: Yes, we recommend that you use only it after it is fully charged. Thi will help extend the life of the battery.
Q: Does it have a lithium battery?
A:Yes, it uses lithium batteries. And circooter provides a 180day warranty on the scooter's battery.
Q:What is the max rider weight? Does the 300 lbs include the weight of the scooter?
A: This scooter can withstand a maximum weight of 440 pounds, including the weight of the scooter itself. Weight over the max load may affect the speed and range.
Q: Is there any type of headlights in the front?
A: Yes, this electric scooter is also equipped with a 360° lighting system that includes dual bright headlights, dual side moonlights, front and rear turn signals, and a brake light, ensuring that you can always see and be seen at night for all-around safety.
Q: Can this be ridden in heavy rain or inch-deep water puddles?
A: This electric scooter has a ground clearance of 8 inches, so it can briefly and quickly pass through inch-deep water puddles. We recommend that you keep it out of heavy rain.Or This unit is rated at IPX4, which is resistant to water splashes from any direction. We recommend keeping it out of heavy rain and water puddles.
Q: Are there more details about the modes and settings?
A: We are happy to answer your question. You can switch between riding modes or other settings via the quick function button on the left side of the handle. It has 3 riding modes — ECO mode, driving, sport mode — as well as switch on/off the light, press the horn, and other operations.
Q: If the tires go bald? Can you change them?
A: Benefits of off-road honeycomb tires on our scooter: Puncture-proof, Cushioning effect, More resilience, and Better grip. We will also offer friendly service.
Q: Is this an 800w motor or 800w peak power motor that is really 500w?
A: 800W Brushless Motor.
Q: How to get into the P settings?
A: You can press the power switch button and the horn botton at the same time to enter the settings page. One click the horn button to switch the settings. Double click the horn button to confirm the settings. One click the speed button to adjust parameter to 0.
RPRO FAQ
Q: First ride- Does the escooter have to be fully charged to turn on the scooter?
A: Yes, we recommend that you use only it after it is fully charged. Thi will help extend the life of the battery.
Q: Does it have a lithium battery?
A:Yes, it uses lithium batteries. And circooter provides a 180day warranty on the scooter's battery.
Q:What is the max rider weight? Does the 300 lbs include the weight of the scooter?
A: This scooter can withstand a maximum weight of 440 pounds, including the weight of the scooter itself. Weight over the max load may affect the speed and range.
Q: Is there any type of headlights in the front?
A: Yes, this electric scooter is also equipped with a 360° lighting system that includes dual bright headlights, dual side moonlights, front and rear turn signals, and a brake light, ensuring that you can always see and be seen at night for all-around safety.
Q: Can this be ridden in heavy rain or inch-deep water puddles?
A: This electric scooter has a ground clearance of 8 inches, so it can briefly and quickly pass through inch-deep water puddles. We recommend that you keep it out of heavy rain.Or This unit is rated at IPX4, which is resistant to water splashes from any direction. We recommend keeping it out of heavy rain and water puddles.
Q: Are there more details about the modes and settings?
A: We are happy to answer your question. You can switch between riding modes or other settings via the quick function button on the left side of the handle. It has 3 riding modes — ECO mode, driving, sport mode — as well as switch on/off the light, press the horn, and other operations.
Q: Is there a way to control the side lights?
A: We are implementing a single button to control all of the lights so that when you turn on the light button, the side lights will light up at the same time.
Q: If the tires go bald? Can you change them?
A: Benefits of off-road honeycomb tires on our scooter: Puncture-proof, Cushioning effect, More resilience, and Better grip. We will also offer friendly service.
Q: Is there a way to switch between single and dual motor or is it always in dual motor mode?
A: 3-taps on the headlight button to switch it
Q: How to get into the P settings?
A: You can press the power switch button and the horn botton at the same time to enter the settings page. One click the horn button to switch the settings. Double click the horn button to confirm the settings. One click the speed button to adjust parameter to 0.
MATE FAQ
Q: First ride- Does the escooter have to be fully charged to turn on the scooter?
A: Yes, we recommend that you use only it after it is fully charged. Thi will help extend the life of the battery.
Q: In case something is wrong with the battery is it easily removable and replaceable?
A: Don’t worry, though, the circooter features the highest-performance Lithium Ion battery. Also, we provide 6 months of battery warranty. If there is any question or assistance needed, please feel free to contact Isinwheel Support Team.
Q:What is the max rider weight? Does the 300 lbs include the weight of the scooter?
A: This scooter can withstand a maximum weight of 440 pounds, including the weight of the scooter itself. Weight over the max load may affect the speed and range.
Q: Is there any type of headlights in the front?
A: Yes, this electric scooter is also equipped with a 360° lighting system that includes a bright headlight, dual side moonlights, front and rear turn signals, and a brake light, ensuring that you can always see and be seen at night for all-around safety.
Q: Can this be ridden in heavy rain or inch-deep water puddles?
A: This electric scooter has a ground clearance of 8 inches, so it can briefly and quickly pass through inch-deep water puddles. We recommend that you keep it out of heavy rain.Or This unit is rated at IPX4, which is resistant to water splashes from any direction. We recommend keeping it out of heavy rain and water puddles.
Q: Are there more details about the modes and settings?
A: We are happy to answer your question. You can switch between riding modes or other settings via the quick function button on the left side of the handle. It has 3 riding modes — ECO mode, driving, sport mode — as well as switch on/off the light, press the horn, and other operations.
Q: Do those tires require air?
A: We offer reliability, durability, and better inner honeycomb off-road tires to the consumer. Honeycomb off-road tires promise a safer future free of blowouts or being inconvenienced by a flat tire. It is different from the hiboy and segway scooters which uses the pneumatic tire.
Q:Is this an 800w motor or 800w peak power motor that is really 500w?
A: 800W Brushless Motor.
Q: How to get into the P settings?
A: You can press the power switch button and the horn botton at the same time to enter the settings page. One click the horn button to switch the settings. Double click the horn button to confirm the settings. One click the speed button to adjust parameter to 0
Q:Does this eletric scooter come with a charger, or does it have to be bought seprately? If so, what charger do I have to buy?
A: We have attached a 54.6V charger, tools, manual, and an electric scooter bag in the package when we ship the scooter electric adults.
