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FAQs

Do I need to assemble my M10 E-Bike? Will it be difficult?

The M10 electric bike is 85% assembled. We have made a detailed assembly video on the detail page, and detailed assembly steps on the attached user manual, please check them.

What is the recommended height for isinwheel M10 Electric Bike?

The recommended height for the riders is from 5'3'' to 6'3''( 162cm-192cm)

Does the M10 electric bike have a USB port to charge the phone?

Yes, the M10 E-bike has a USB charging port on the battery. You can charge your phone at any time when you need.

How is the bike shipped?

Bikes are shipped 85% pre-assembled in reinforced packaging with tracking provided. Estimated delivery: 2–7 business days.

How to get spare parts or after-sales service?

You can order genuine parts or repairs via our official website or authorized service partners. Contact support@isinwheel.com for details.

Is the e-bike waterproof?

Most models are rated IPX4–IPX5, resistant to light rain and splashes, but not submersion. Avoid washing directly with high-pressure water.

Can I ride in the rain or on wet roads?

Yes, light rain is fine. Avoid deep puddles and ensure battery and connectors remain dry to prevent damage.

How should I maintain the battery for longer life?

Charge the battery at least once a month, avoid full discharge, and store it in a cool, dry place (10–25°C).

What is included in the box?

Each M10 includes the bike, battery, charger, kickstand, fenders, tools, and user manual.

Is my e-bike pre-assembled?

Your M10 is partially assembled. Install the front wheel, handlebars, pedals, and fenders per the manual or video guide.

Can I charge my phone or other devices using the e-bike?

Yes. Most M10 batteries include a USB port for charging smartphones or small devices during rides.

What is the range of the M10 e-bike?

The M10 is equipped with a 374 Wh
battery, providing a range of up to 88 km per charge depending on terrain, rider weight, and assist level.

How fast can the M10 go?

The M10 can reach a top speed of 32 km/h with its 500W motor.